Questions, answered

The first time you sign in, Google asks whether Cue may read your email, with a box to tick. If that box is left unticked, or the screen is skipped, you still get signed in, but Cue has no permission to read your inbox, so every scan stops with “Cue can’t read your Gmail.”

To fix it: open Profile, tap Sign out, then sign in again. On Google’s screen, tick the box to read your email and don’t skip it. Then run the scan again.

Cue is in Google’s testing mode while its review finishes, so Google shows a warning first. Tap Continue to carry on.

If Google says you don’t have access, email hello@yourcue.me the Gmail address you use and we’ll add you as a tester.

Yes, if your school allows it. If Google blocks your school account, sign in with a personal Gmail and forward your school mail to it, or paste an email into Cue instead.

Cue reads the last 30 days of your Gmail, read-only: it can’t send, delete or change anything. It keeps the subject, sender, date and a short snippet of each email it uses, never the whole email. For what happens while it reads, see Does Cue use AI? below.

Nothing becomes a task until you accept it on Review.

Cue skips newsletters and other noise, deadlines that had already passed when it scanned, and emails older than two weeks with no date in them.

If something’s missing, open Sources and tap Paste: paste the email and it goes through the same steps.

Cue never guesses a due date. If the email doesn’t give one, the task waits under No date until you add one.

Yes. To find what’s being asked, Cue sends an email’s text (up to about 20,000 characters) to Anthropic’s Claude while it scans. Cue doesn’t store that text; it keeps only the short snippet. Dates and start days are worked out in code, not by the AI, and Cue ignores any instructions written inside your emails.

It counts back from the due date by how long that kind of step usually takes: 14 days for rec letters, 7 for a transcript, 5 for an essay or financial aid documents, 3 for an application form, 2 for interview prep and everything else.

Once you’ve finished three or more steps of one kind, Cue learns your pace and starts them earlier if you’ve been cutting it close.

If the deadline is still ahead, Cue tells you right away, in the app and by email, so you can start now.

Open Profile and turn off Email reminders. Alerts in the app stay on.

Yes. Open Profile and turn on Push on this device. On an iPhone, first add Cue to your Home Screen from Safari’s Share menu, then open it from there.

In Canvas, open Calendar and copy the Calendar Feed link. In Cue, open Sources and paste it under Canvas. Assignments arrive in Review with their exact due dates and stay in sync every few hours.

Cue can’t see what you’ve submitted in Canvas, so check assignments off in Cue when you’re done.

Open Profile and hold Delete my data. Cue permanently deletes your tasks, reminders and scan history and asks Google to remove its access to your Gmail. Your emails in Gmail aren’t touched.

If Google doesn’t confirm, Cue tells you. You can always check and remove access yourself at myaccount.google.com/permissions.